On behalf of everyone here at Clockwork Creature Studio, I want to take a moment to bring a particular issue to light, and also firmly request that it stop.
I (and I say "I" here simply because general customer service - mainly email answering - is almost exclusively a facet of this business which is my responsibility, so I am the one immediately affected) have noticed an increase in complaints regarding not getting a commission slot. Complaints which are, frankly, unprofessional and off-putting.
I understand that wait times are long, I understand that our product is in demand, and I understand that this most recent commission opening was sudden and ill-announced - and I apologize deeply for any inconvenience that this may have caused.
However, my sincere apology and an explanation is all I can offer, and is my final word.
I do not appreciate receiving these emotional, and even accusatory complaints. And I especially do not like it when, after offering my apology and an explanation, the complaint continues, or turns into begging.
Please be advised of the following:
Clockwork Creature Studio is a professional business venture. We want to form friendly, professional relationships with our customers, not relationships based on giving into guilt-trips and demands. We hope that thinking of it in those terms, it will appear to be common sense, and questions or even complaints regarding the queue will resume a more friendly, professional tone.
I am not banning emails regarding your questions or concerns about (not) getting a commission slot. However, please be advised that reactive, or angry, or whiny emails, and multiple emails pressing the issue, will not improve your chances of securing a slot. Such emails, in fact, make us question the merits of entering into a long-term business relationship. So please, keep it to the facts, and keep your emotional response in check.
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